Looking after your boiler will ensure that it lasts longer and works efficiently. A good way to keep your boiler in tip-top condition is to take out boiler cover.
You’ll likely get an annual check with your cover. This means an engineer will be able to spot any problems before they become too serious and lead to a complete boiler breakdown.
Vaillant has been involved in the manufacture of boilers since 1894. Since then they have been at the forefront of boiler technology, creating new and better boilers and systems throughout the 20th century and into the 21st.
They also offer boiler repairs. You can find all the information on their website, which is clear and easy to navigate.
Their call centre is open seven days a week every day of the year, but one. They say they try and send an engineer out on the same day for an emergency, but they prioritise customers with no heating and/or hot water.
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Boiler Cover and More
You can either pay for a one-off repair or take out the company’s cover policies.
Fixed Price Repair
The fixed-price repair covers all parts and labour. Parts have a guarantee of 12 months and labour is guaranteed for 90 days.
All parts are included apart from the heat exchanger and the expansion vessel. If the engineer can’t fix your boiler you’ll only be charged for the engineer’s time which is £99.
Repair and Care Plan
The repair and care plan will cover you for a repair to your boiler up to the value of £1,500 if the boiler stops working. If the boiler can’t be repaired or it is beyond economical repair, then any money you have paid out will be refunded.
This plan also includes a maintenance check at the same time as your repair and hints and tips to keep your boiler in good order.
Vaillant offers the Care and Repair plan through Domestic & General. There is a Gold Plan and a Platinum Plan.
The Gold plan
This will give you an annual service and repair if your boiler breaks down with cover for your boiler and the controls. If your boiler can’t be repaired or is beyond economical repair Domestic & General will change your old boiler for a new one up to the sum of £750.
Delivery and installation are not included.
The Platinum Plan
This plan also includes your heating system.
When an engineer comes to give you a boiler service it should take around 30 minutes. The engineer should check:
- The flame on the boiler to make sure it is the right colour
- The boiler casing for any damage
- The seals on the boiler casing
- The internal and external flue
- The heat input
- The safety devices
- The boiler components which include the spark probe, the burner, the main injector and the heat exchanger
- Clean any parts if necessary
- Turn the boiler on and off to make sure it comes on correctly
When the service is complete your engineer will give you a service report. If any faults have been found they will be included in the report.
Your engineer will give you recommendations as to what needs to be done next.
If you want to save money on your boiler cover, check out our comparison guide!
Pricing
Vaillant’s fixed price repair is £285.
The Care and Repair Plan is £51.98 for six months, bringing the total amount to £311.88. To receive pricing details it is best to call Vaillant’s customer service who will be able to explain more about the plans and their pricing structure.
There are no pricing details on their website regarding the Gold Plan but according to Which? the cost is £222 per year. That means you’ll be paying £18.50 a month.
Again, no pricing details on their website for the Platinum Plan but according to Which? it is £246 per year. This means you’ll pay £20.50 a month.
If you pay annually and you decide to cancel the policy you will be given a refund on the full months of the plan that haven’t been used unless you’ve made a claim.
Use our price comparison guide to save money on your boiler cover!
Exclusions: What’s Not Included
The following problems are not included in the policies:
- Damage to a boiler caused by sludge, limescale or hard water deposits
- Cosmetic or malicious damage
- The use of non-Vaillant parts will invalidate the guarantee
There are other terms and conditions which you can read about online. They are not downloadable, but you can copy and paste them into a Word document if you want to keep them or print them out,
Advantages and Disadvantages of Vaillant Boiler Cover
Advantages
- Accepts boilers up to 15 years old and you can renew for the lifetime of the boiler
- No call-out fee
- Payment in monthly instalments
- Up to £750 for a new boiler
- £1,500 limit for repairs
Disadvantages
- Only for Vaillant, Glow-worm and Heatline boilers
- Expensive in comparison to other company plans
- No other emergency home plans available
Customer Reviews
Vaillant have mixed reviews across customer review sites.
Trustpilot: 2.4, ‘Poor’, (based on 87 reviews) although 24% of the reviewers gave an excellent score.
Save money on your boiler cover by using our price comparison guide!