When your boiler is regularly maintained, parts can be fitted before they wear out altogether and cause problems. If you don’t have your boiler regularly maintained then you might have big expense if it breaks down.
You can avoid any headaches with the cost of replacements or repairs by taking out boiler cover, to ensure you’re protected in case of emergency breakdowns or faults.
EDF is an energy company which supplies electricity and gas to homes and businesses throughout the UK. It was formed in 2002 following an amalgamation of several companies including The London Electricity Board and the South Eastern Electricity Board.
They have a large website, but it is easy to find what you’re looking for and the plans are set out clearly with what’s included and pricing. The website also has a blog that includes articles about common boiler problems and how to fix frozen pipes.
They have partnered with the insurance company Domestic & General to provide three types of boiler care.
Topics
Boiler Cover and More
BoilerCare Gold
The Gold cover is a service and maintenance package for your boiler. It includes the repair or replacement of your boiler and the controls if it fails its annual service, breaks down and can’t be repaired, or is beyond economical repair.
During the annual service the engineer should check the following:
- They should make a visual check of the boiler to see if there is any damage
- The flame should be looked at to make sure it is blue and not orange or yellow which could indicate a problem.
- Check the pressure and/or heat output
- Check the safety device
- Check the case seals
- Check main boiler components: this should include the heat exchanger and the burner with the main injector and the spark probe
- Turn the boiler off and then on again to make sure it sparks up correctly
- Clean any boiler parts that need to be cleaned
Once the service is complete your engineer will give you a service report. If they have found any faults these will be included in the report with recommendations as to what needs to be done next.
BoilerCare Platinum
The Platinum cover includes all the benefits of the Gold cover but also includes your central heating system.
BoilerCare Total
Total cover looks after your boiler and heating as well as home emergency cover. You’ll get up to £2,000 in total per year to go towards temporary repairs after a home emergency.
Cover includes:
- Plumbing and drains: Up to £1,000 for repairs to your plumbing and drainage system. This includes overflow, drainage and internal wall supply pipes.
- Pest infestation: with up to £1,000 per claim to treat or remove mice, rats or wasps nests or anything similar which is classed as a pest infestation. This doesn’t include bees or beehives.
- Wiring: Up to £1,000 per claim for repairs to your wiring. This includes wall sockets and switches, your fuse box, your consumer unit with circuit breakers and transformers.
- Security: Up to £1,000 to temporarily secure your home if windows and/or doors have been damaged by a break-in or vandalism. You’ll also get cover up to £1,000 if you are locked out and the only key available is broken or lost.
- Being locked out of your home.
- Roof tiles: If you have damaged roof tiles you will be covered for up to £1,000 for temporary roof repairs.
Save money on your boiler cover by using our price comparison guide!
Pricing
There are several pricing options. The prices shown are for the first year of cover and have £20, £25 and £30 off the annual fee.
In the second year of your plan, you will pay the extra £20, £25 or £30, plus any other increases the company makes.
BoilerCare Gold with a £95 call-out charge/excess: £7.33 per month.
BoilerCare Gold with a £50 call-out charge/excess: £9.62 per month.
BoilerCare Gold with no call-out charge/excess: £13.25 per month.
BoilerCare Platinum with a £95 call-out charge/excess: £10.33 per month.
BoilerCare Platinum with a £50 call-out charge/excess: £10.82 per month.
BoilerCare Platinum with no call-out charge:/excess £15.50 per month.
BoilerCare Total with a £95.00 call-out charge/excess: £13.63 per month.
BoilerCare Total with a £50 call-out charge/excess: £15.02 per month.
BoilerCare Total with no call-out charge/excess: £20.90 per month.
If you want to save money on your boiler cover, check out our comparison guide!
Exclusions – What’s Not Included
The following problems are not included in your cover:
- Boilers damaged because of hard water deposits or sludge
- Parts that are non-standard or bespoke
- Restoration or reinstatement of any fixtures or fittings
- Anything that’s outside the boundary of your home
- Non-visual pipework
- Drainage problems caused by subsidence or root ingression
- Shared plumbing or drainage
- Plumbing or drains or wiring within the walls, floor or underground
- The cost of replacing a fuse box or consumer unit
- Fully rewiring your home
- Any electrical wiring that doesn’t meet current legislation standards
- Shared wiring
Terms and Conditions are available on the EDF website. They are available to read online, download or print out.
It’s important to read the terms and conditions. If you don’t, you might think you’re insured for something and then, when you make a claim, find out it’s not covered.
Advantages and Disadvantages of EDF’s Boiler Cover
Advantages
- 12-month guarantee on all parts
- £750 boiler replacement or vouchers
- Cover for household emergencies available with BoilerCare Total
Disadvantages
- Prices are higher if you don’t have a call-out charge/excess
Customer Reviews
EDF have a good Trustpilot rating and on Facebook have 35,569 followers.
Trustpilot 4.2/5, ‘Great’, (review based on 18,570 reviews) with people appreciating EDF’s chat facility and good timekeeping.
Which? give Domestic & General (who supply the boiler plans to EDF), a brand score of 62%. They say the pros of the plan are the unlimited call-outs up to £1,500 and the renewable cover for the lifetime of your boiler.
Use our price comparison guide to save money on your boiler cover!